With the rapid development of market economy and the acceleration of product homogenization, the construction of corporate culture has become an important part of building comprehensive competitiveness, meeting customer needs, creating customer value and cultivating customers.
Loyalty is something that every enterprise should pay more attention to. After years of development and refinement, Guangdong Frand Machinery Co., Ltd. has defined the following customer service concept.
Customer service concept and policy:
Customer service mission: "share worries for customers and help customers succeed"
Customer service concept: "exceed customer expectations"
Customer service values: "meet customer needs and win customer loyalty"
Customer service slogan: "win touch with professionalism and sincerity"!
Quality policy: all staff participate in detail-oriented and continuous improvement of customer satisfaction.
Full participation: quality is the starting point of value and dignity, and the improvement of quality requires the active participation of every employee in the company.
Attention to detail: attention to detail is a rigorous working attitude and a guarantee of high quality.
Continuous improvement: adhere to the highest quality standards in the industry and continuously improve the company's management, processes, products and services.
Customer satisfaction: product quality is as important as service quality, and customer satisfaction is the final standard for testing quality.
24-hour service hotline to provide and track all kinds of product information for customers at any time.
